Wholesale Terms and Conditions
If you do experience any trouble whilst ordering online, please contact firstname.lastname@example.org so we can give you a hand.
1.1 These Wholesale Portal Terms (the “Terms”) set out the terms under which you can place an order from the Wholesale Portal on our website (the “Site”). References in these Terms to the Site include www.ancientandbrave.earth and all associated web pages.
1.2 The operator of the Site, including the Wholesale Portal, is Made By Brave Limited (trading as Ancient + Brave) referred to as “the Company” “we”, “us” or “our” throughout these Terms. Made by Brave Limited is a company registered in England, with company registration number 10778325 and registered office is Lampool, Lampool Corner, Maresfield, East Sussex, TN22 3DS, United Kingdom.
2. Approval Process
2.1 We welcome applications from any partner, including but not limited to any wholesalers, wellness practitioners or physical trainers, who share our passion for the products.
2.2 Before you are able to order using our Wholesale Portal we will need to accept your application and approve you as a Wholesaler. Please send an email to email@example.com and we will send a short form to complete.
2.3 Once accepted, you will be provided with account log in details to enable you to place an order (“Wholesale Account”).
3. Placing an Order
3.1 By placing an order through our Site you are agreeing to these Terms. When you place an order, your order represents an offer to us and we have the right to reject such offer at any time.
3.2 Completion of the contract between us only exists when payment has been received or we have dispatch your order (whichever is the earlier). We will send an email confirming your order (“Dispatch Email”) and the contract will be deemed concluded. The contract will only relate to those products confirmed in the Dispatch Email. Once your order has been dispatched you will receive a confirmation email from us, containing your tracking number. Please use this to track your shipment.
3.3 We may, unless you inform us otherwise, provide our third-party carrier with your contact phone number in case they need to reach you to arrange the delivery of your order.
4. Minimum Order
4.1 All of our product lines come in cases of six (a “Case”) and our minimum order requirement is one Case. We will endeavour to dispatch all deliveries within two to three working days. If you require sooner please contact us and we will see if we can get your order to you sooner.
5.1 When placing an order through our Wholesale Portal payment is required upfront. Payment can be made with a credit or debit card. Unfortunately, we are unable to offer payment terms.
5.2 If you need to pay via a bank transfer then please contact us to discuss at firstname.lastname@example.org.
5.3 We are unable to accept any discount codes on the Wholesale Portal.
6 Stock Availability
6.1 On occasions we may not be able to complete large orders as quickly as we would like due to a shortage of stock. If this occurs we will contact you and let you know a revised shipment date and you will be refunded if any items are unavailable.
7.1 We will try and process your order as soon as possible and endeavour to dispatch all deliveries within two to three working days but during busy seasonal periods this can take a little longer.
7.2 We offer free shipping in the UK on orders over £250. For orders below £250 a shipping cost is charged.
7.3 For orders outside the UK please email email@example.com with details of your proposed order and we will get back to with our best shipping quote and do let us know if you have a preferred shipper.
7.4 When ordering products from the Site for delivery outside of the UK you may be subject to import duties and taxes which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country so you should contact the local customs office for further information.
7.5 Any products shipped internationally from the UK may also be subject to opening and inspection by customs authorities so we cannot guarantee that the packaging of the products will be free from signs of tampering.
7.6 When ordering any products from our Site you are considered to be the importer of record and so will be obliged to comply with all laws and regulations of the country in which the products are received. Please be aware that United Kingdom consumer protection laws may not apply.
7.7 Once you have received your order from us, any products sold on to your customers puts your business as the seller on record. At this point, it is up to you/your business to decide whether the product is refundable or replaceable as per your own terms and conditions.
8 Refunds and Returns
8.1 If any part of your order has arrived damaged or there is a fault please contact us as soon as possible after receipt of the order at firstname.lastname@example.org.
8.2 You will be given the option to have the item replaced (if available) or to be refunded through the payment method used by you when purchasing the goods. Replacements and refunds will be issued upon our receipt of the returned goods.
8.3 If you are returning a product due to an error (i.e you have received the wrong items) and not due to a fault caused by damage then please return the product(s) in its original condition with all packaging and documentation. You are responsible for the return package and all associated shipping costs. The items need to be received back to us within 28 days of receipt of the order by you. We do advise that you use a signed for and tracking service in case the parcel (for whatever reason) fails to reach us.
8.4 We will use all reasonable efforts to issue a refund within 3 working days of receipt of the returned goods but in any event no later than 10 calendar days after receipt of the returned goods.
8.5 We regret that additional costs such as delivery charges (express or otherwise), any customs, import duties or taxes (on deliveries outside of the United Kingdom) cannot be refunded.
9.1 You can cancel your order at any time prior to your order being processed. Please be aware that orders are usually processed on the same day they are received. Please email email@example.com with your details and order reference number.
9.2 In the event the order has been processed and dispatched we may be unable to cancel your order.
10.1 We have product and lifestyle images (the “Images”) available for your download and use. In addition we also have full product specifications for each individual product line available for you to download and use (the “Product Specifications”). These Images and Product Specifications remain the proprietorial intellectual property of the Company and under these Terms grants to you a limited licence (the “Licence”) to use the Images solely in conjunction with the marketing of the Ancient + Brave brand and/or products.
10.2 The Licence shall be granted for the term in which you continue to work with us or sell and/or market our products. For the avoidance of doubt the Images and Product Specifications and any further marketing materials we send to you, shall remain the property of the Company in full and under no circumstances will you acquire any rights in the Images or be entitled to use them following termination of this Agreement. You are responsible for all marketing of the products and the content used on your site or in your store or other marketing materials.
10.3 You are free to promote our products on your own website as detailed to us but please note that we do not allow sales on other third-party sites that we have not approved. For the avoidance of doubt we do not allow sales on sites such as Amazon or Ebay under any circumstances.
11.1 We have approved your application as a Wholesaler based on the information you have provided to us. We reserve the right to terminate this contract at any time in the event that we believe you are in breach of any of these Terms.
12 Law and Jurisdiction
12.1 These Terms and the relationship between you and us shall be governed by and construed in accordance with the Law of England and Wales and both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.